Recorded Statement? What to expect.
After you file your Home and Property insurance claim. Your insurance carrier may ask you to do a “Recorded Statement”. Recorded Statements typically take less than 10 minutes and are done over the phone or video. During a recorded statement for a homeowners insurance claim, the insurance representative will typically ask a series of questions to gather information about the incident and the homeowner's circumstances.
Common questions may include:
- Can you please state your full name and address for the record?
- Who else lives in the house? Is this your primary residence? Do you also live elsewhere? Is this a rental home?
- What is your policy and claim number?
- What kind of loss are you reporting? (Windstorm, water leak, fire).
- Did anyone tell you to file the claim?
- Date and time of the incident?
- Can you describe in detail what happened leading up to filing the claim?
- What parts of the home were directly affected by the (wind, water leak, fire)?
- Were there any witnesses to the incident? If so, can you provide their names and contact information?
- Did you take any immediate action following the incident? (e.g., contacting a roofer, EMS services, hire a PA)
- Did you sign an Assignment of Benefits?
- Have you done any repairs? Do you have receipts and estimates? Have you sent us copies?
- Why did you hire the people you hired?
- Are you claiming additional living expenses? If so, why?
- Are you claiming any personal property damage? If so, what, and why?
- Are there any other parties involved in this incident? (e.g., contractors, repairmen).
- Have you had any prior incidents or claims related to your property?
- Did you receive our RFI and/or ROR letter? What have you provided us with?
- Is there anything else you think is important for us to know about this incident?
If you or a loved one have been asked to do a Recorded Statement and need guidance and representation, feel free to call QT&T at 866-480-3124 for a free claim evaluation.
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